The Icelandic Puffin

We proudly offer worldwide shipping, ensuring that anyone, anywhere can enjoy our Icelandic products.

Shipping costs are easily calculated during checkout based on your address, with costs updated in the shopping cart for your convenience.

Shipping Options:

• DHL Worldwide Express: Fast and secure, with a delivery time of 2-4 working days and regular updates during transit. We recommend this option.
• Icelandic Post - Priority Shipping: An economical choice with a delivery estimate of 10-25 working days, fully traceable for your peace of mind.
• Icelandic Post - Economy Shipping: Offering reliable service with shipping times of 1-4 weeks in Europe and 2-8 weeks in the USA.

Competitive shipping prices, starting from $10 for the USA and Europe, with additional weight adding minimal cost. No added fees from us!

We want you to be satisfied with you purchase. If you wish to return an item, you may return it within 30 days after delivery for a refund or exchange. We will credit your original form of payment, excluding the shipping cost. Returns must be received in their original, unused condition, or they will not be accepted. If your item fits the above qualifications, please ship any returns to:

Isprjón ehf. / The Iceland Store
Miðhella 4
221 Hafnarfjörður
Iceland

Please note that after we process the refund it may take some time for the refund to appear on your statement. If there is any problem regarding a refund please contact us by email asap. 

Updated notice for U.S. & European customers

To keep you fully informed: international shipments may be subject to local import duties, taxes, VAT, or handling fees depending on your country’s regulations. These charges are not included in your Icelandic Store checkout total and may be collected by your carrier or customs authority upon arrival.

New customer offer:
Get 15% off your first order when you join our email marketing list. After signing up through our pop-up form, you’ll receive a personal discount code to use at checkout.

Ongoing wool yarn offer:
All wool yarn products remain discounted for a limited time.

Please note:
First-order discount codes cannot be combined with other promotional offers or product-specific discounts unless otherwise stated.

U.S.-specific details

• When charges may apply: At or before delivery, once your parcel reaches U.S. Customs.
• Who collects them: The carrier (such as USPS, UPS, or DHL) on behalf of U.S. Customs.
• Not a shipping fee: Import duties/tariffs are government charges separate from shipping costs.
• Refusal/returns: Declining to pay customs charges may result in delays, return-to-sender shipments, or additional fees. Return shipping costs are the responsibility of the buyer.

We’re here to help
Questions about your order or shipping process? Email support@icelandicstore.is and we’ll gladly assist you.

Note: Policies and import regulations may change over time. Your carrier’s notification is the official payment request regarding customs or import fees.