Refund policy

Returns and exchanges: 30 days, no fuss

If something isn't right, you can return or exchange any unused item within 30 days of delivery. Email support@icelandicstore.is with your order number and we'll sort it out, including size exchanges on sweaters.

• Items must be unused, in their original condition and packaging. Food, candy and opened cosmetics can't be returned for hygiene reasons.
• Refunds go back to your original payment method once the parcel reaches us. Original shipping isn't refunded. Return postage is paid by you unless the item is faulty or we made a mistake, in which case we cover it.
• Send returns to: Ísprjón ehf. / The Icelandic Store, Miðhella 4, 221 Hafnarfjörður, Iceland. Please use a tracked service and mark the customs form "Returned goods".
• Faulty or damaged on arrival? Send us a photo within 7 days and we'll replace it or refund you in full. This does not cover chocolate, candy or other food that has melted or softened on the way; see our terms of service. Ordered with Shipping protection? See section 10 of our terms of service for how to claim.

U.S., Canada and EU: duties and taxes are already paid

Import duties and taxes for the United States, Canada and the European Union (including VAT in the EU) are calculated and collected at checkout. The total you see is the full and final price. Nothing to pay at the door.

Other countries

For the United Kingdom, Norway, Switzerland, Australia and all other countries, import duties, VAT and any clearance fees are charged by the carrier on delivery according to your country's rules. They are not included in our prices.

We're a small family-run shop in Iceland. If anything is unclear, just email us and a person will answer.