Import duties and tarrifs

Updated notice for U.S. & European customers

To keep you fully informed: international shipments may be subject to local import duties, taxes, VAT, or handling fees depending on your country’s regulations. These charges are not included in your Icelandic Store checkout total and may be collected by your carrier or customs authority upon arrival.

New customer offer:
Get 15% off your first order when you join our email marketing list. After signing up through our pop-up form, you’ll receive a personal discount code to use at checkout.

Ongoing wool yarn offer:
All wool yarn products remain discounted for a limited time.

Please note:
First-order discount codes cannot be combined with other promotional offers or product-specific discounts unless otherwise stated.

U.S.-specific details

• When charges may apply: At or before delivery, once your parcel reaches U.S. Customs.
• Who collects them: The carrier (such as USPS, UPS, or DHL) on behalf of U.S. Customs.
• Not a shipping fee: Import duties/tariffs are government charges separate from shipping costs.
• Refusal/returns: Declining to pay customs charges may result in delays, return-to-sender shipments, or additional fees. Return shipping costs are the responsibility of the buyer.

We’re here to help
Questions about your order or shipping process? Email support@icelandicstore.is and we’ll gladly assist you.

Note: Policies and import regulations may change over time. Your carrier’s notification is the official payment request regarding customs or import fees.