Optional extra · added in your cart

Shipping protection

If something goes wrong on the way, we refund you or send the order again. It is our own promise to you, not an insurance policy.

What it covers

Melted chocolate and candy
Chocolate, candy and other food that arrives melted because of heat on the way.
Stolen after delivery
A parcel that goes missing after the carrier has recorded it as delivered to your address.
Lost or broken on the way
We refund or replace straight away, without waiting for the carrier to finish its investigation.

What it costs

3% of the value of the goods in your order, with a minimum of $1.95 . That is about $3 on a $100 order and about $6 on a $200 order.

Your cart shows the exact amount before you add it.

How to add it

Tick the box “Add Shipping protection” in your cart, just above the Checkout button. You can untick it again at any time before you pay.

Back to my cart

If something goes wrong

Write to support@icelandicstore.is within 7 days of delivery, with your order number and photos of the goods and the packaging. We decide whether to refund or to send again. The most we pay is what you paid for the goods affected.

We treat a parcel as lost when its tracking has not moved for 10 working days and it is not being held by customs.

What it does not cover

Delays, goods that your country's customs does not allow in, import charges, a wrong address, a refused parcel, or ordinary returns. The fee is not refunded once the order has been shipped.

The full conditions are in section 10 of our terms of service.