Below FAQ are some common concerns of our clients before purchasing our products, if you have other questions, please just send it to shop(\a/)icelandicstore.is
Yes! We never, ever, compromise when it comes to quality of craftsmanship and authenticity of our sweaters. All our sweaters are made here in Iceland. No exeptions!
Sadly many, if not most, of our competitors have begun making their "Icelandic" sweaters in China and other places with cheap labor. Statements like "Designed in Iceland" or "Made from Icelandic wool" are usually telltale of such production, but also a very different level of quality not seen until to late. A good way to spot China made products is the price. A knitted sweater takes a skilled knitter about 20 hours to make. If you can find a hand knitted Icelandic sweater under 200 USD it is most likely not made in Iceland and the quality is probably in accordance .
That's no problem. If you require a custom size just let us know. There is no extra charge unless material and shipping weight is greatly increased.You can also play around with the colors at you own will
You can shop at icelandicstore.is without creating an account. However, if you register your free account, you will be able to enjoy the benefits of for example track your orders and review past purchases and save your billing and shipping information so you can shop even quicker next time you visit icelandicstore.is.
We offer a great selection of products but sometimes they may not be available online. If you send us a message we will most likely be able to accommodate you
If you have your tracking number you can use the tracking at www.postur.is/en
If you are an US customer you can also use www.usps.com, tracking may be more up to date at their site.
If you did not receive a tracking number please contact us and we will get that sorted out.
All sweaters have free shipping and some selected products also. If you add a product to you cart that does not have free shipping you will be charged accordingly. If you believe there is an error please contact us and we will take a look asap.
Please remember that we are on Icelandic time and our opening hours are in that timezone. Also we may be on the run and not able to answer at the moment. You can always leave us a message and we will get back to you asap.
If you experience any difficulties while browsing or ordering through our website, please contact us and we will reply as soon as possible. We truly apologize for any inconvenience in advance. In the mean time, sometimes it helps to try a different browser or disable any pop-up blockers.