FAQ

Every sweater has its own size table on its product page — hand-knitted designs vary, so there is no universal chart. The most reliable method: take a sweater you already own and love the fit of, lay it flat, and measure the width just below the armpits, the length from collarbone to hem, and the sleeve from armpit to wrist. Compare those numbers with the product's table. If you prefer a roomier fit, go one size up. Still unsure? Send us your measurements and we'll tell you which size to pick.

Yes. Every lopapeysa we sell is hand-knitted from pure Icelandic wool by one of our knitters — most of them retired Icelandic women who knit in their spare time. Because each sweater is made individually, no two are exactly alike.

Yes — most designs can be knitted to your measurements and in the colours you choose. Pick the tailor-made option on the product page and describe your wishes in the order notes (a photo of the colours you have in mind helps). We confirm the details with you before the knitting starts.

Honestly: anywhere from a few weeks to several months, depending on knitter availability, the design and the time of year. Each sweater is made by one person, by hand — that's what makes it worth having. You're always welcome to ask us for a status update.

Hand-wash in lukewarm water with a mild wool detergent. Swish gently — no rubbing or twisting. Rinse in lukewarm water, press the water out without wringing, and dry flat on a towel away from direct heat and sunlight. Store folded in a dry place, never in plastic.

Icelandic lopi is more rustic than merino — exceptionally warm, light and durable, but coarser against bare skin. Most people wear a light layer underneath their lopapeysa, which is also how Icelanders wear them. The wool softens with wear and washing.

Each kit includes the printed pattern and all the yarn you need — enough for the largest size in the pattern, so every size is covered and the price is the same whichever size you knit. Needles are not included by default; most kits offer them as an optional add-on.

Absolutely — any kit can be made up in any colours of the same yarn. Tell us the colour numbers in the order notes at checkout, or email us right after ordering, before the kit ships. Not sure what works together? Send us the kit name and the mood you're after and we'll suggest combinations.

It depends on the yarn, the garment and the size. Each yarn's page in our shop includes guidance for typical projects — and for anything else, email us the pattern and size you're knitting, and our knitting experts will tell you exactly how many skeins to order. Better to ask than to run out one sleeve short!

Yes — Léttlopi, Álafoss Lopi, Plötulopi and the rest are spun in Iceland by Ístex from the wool of Icelandic sheep. It's the same lopi Icelanders have knitted with for generations.

When your order ships you receive an email with a tracking number and link — tracking can take up to 48 hours to become active. DHL Express orders are tracked at dhl.com, Iceland Post orders at posturinn.is. If tracking hasn't moved for over a week, email us your order number and we'll chase it.

Yes — as long as it hasn't shipped. Email us as soon as possible and we'll do our best. Once an order has shipped, you can request a return or exchange when it arrives.

Try Apple Pay or Google Pay first — they almost always go through immediately. Or try the card again, making sure the billing address matches your bank's records exactly, and complete any verification step your bank sends. Still stuck? Email us the items you'd like and we'll send you a secure payment link that works right away.

You can browse prices in your preferred currency, but at checkout all payments are processed in USD. Your bank converts the amount at its current rate.

Yes — you receive the gift card code by email, ready to forward or print. It can be used across multiple orders and never expires. If you visit our store in Hafnarfjörður, we can also give you a physical card.

We never include an invoice in the box — so gifts stay gifts. Leave your gift message in the order notes at checkout and we'll include it in the packaging. One note: customs rules require the item's value on the customs form outside the parcel; that we can't hide.

No. Since July 2026, all U.S. import duties are calculated and collected at checkout, together with your order. The total you see at checkout is the full and final price — no customs bills and nothing to pay on delivery.

DHL Express typically delivers in 2–5 business days after dispatch, Iceland Post in 5–15 business days. We dispatch most orders within 1–3 working days. Hand-knitted and tailor-made items are made for you after you order and take longer — from a few weeks to several months.

Returns are accepted within 30 days of receiving your order, for unused items in their original packaging. Return shipping is paid by the customer, and refunds exclude the original shipping cost.

Full shipping, duties & returns details →

Yes! We're at Miðhella 4, 221 Hafnarfjörður — about 15 minutes' drive from central Reykjavík. Open Monday–Friday, 09:00–15:00. We'd love to welcome you in person.

Happily — email us what you'd like and when you're visiting, and we'll have it waiting under your name. You can also order online and write your pickup date in the order notes.